If 311 in busy when you call, here is how you can submit your request online:

Mike Hilliard, Community Relations Director
HARBEL, 5807 Harford Road
Baltimore, MD 21214
Phone: [masked] Ext. 1013/FAX: [masked]
2010 HARBEL's 40th Anniversary of Serving Northeast Baltimore

How to Utilize 311 Online
Courtesy of the HARBEL Community Organization, Inc.

Set your browser to the following link:

https://baltimore....

Using the pull down menu next to “Select A Service Type” select the appropriate complaint.

Once the screen changes: click on “Request this Service”

Once the screen changes: enter the address where the complaint is occurring and then click on the box containing “Continue”

Once the screen changes enter the appropriate information in the provided boxes then click on the box containing “Review”

Ensure the information provided is correct then click the box containing “Submit”

You will then be provided a Service Request Number.  Save it for future reference and follow-up on your complaint.




Please note: message attached

From: Deb Howard <[address removed]>
To: [address removed]
Subject: Re: [WNIA] Anyone know when our streets will be plowed?
Date: Fri, 12 Feb 2010 15:36:22 -0500



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